Privacy Policy

We are committed to complying with statutory data protection requirements. This data protection policy describes the type of data that we collect from you, how and for what we use it, and how we protect it.

What are your rights?

When reading this notice, it might be helpful to understand that your rights arising under Data Protection Legislation include:

• The right to be informed of how your Personal Data is used (through this notice)
• The right to access any personal data held about you
• The right to withdraw consent at any time, by emailing lettings@homesureproperty.co.uk
• The right to rectify any inaccurate or incomplete personal data held about you
• The right to erasure where it cannot be justified that the information held satisfies any of the criteria outlined in this policy, or where you have withdrawn consent
• The right to prevent processing for direct marketing purposes, scientific/historical research or in any such way that is likely to cause substantial damage to you or another, including through profile building
• The right to object to processing that results in decisions being made about you by automated processes and prevent those decisions being enacted

Personal information we collect about you

We may collect and use the following personal information about you:

• Your name and contact information, including email address and telephone number and company details if applicable
• Information to enable us to check and verify your identity, e.g. your date of birth
• Your gender information, if you choose to give this to us
• Your billing information, transaction and payment card information
• Your professional or personal online presence, e.g. LinkedIn profile, if you share it with us
• Your contact history, transaction and instruction history with us
• Your nationality and immigration status and information from related documents, such as your passport or other identification, and immigration information, e.g. if you are a potential tenant applying for a tenancy
• Information to enable us to undertake Anti Money Laundering and Terrorist
• Financing electronic checks on you
• Information about how you use our website, IT, communication and other systems
• Your responses to surveys, competitions and promotions
• This personal information is required to provide our services to you. If you do not provide personal information we ask for, it may delay or prevent us from providing services to you
• The purposes of processing your personal data

We use your personal data for the following purposes

• To correspond with you
• To offer our services
• To enter into contract negotiations
• For the performance of any contract with you
• To send out invoices to clients and follow up on payment of these
• To make payments to suppliers
• To maintain our own accounts and records
• To adhere to legal requirements
• To inform individuals of news, events or activities

How your personal information is collected

We collect most of this personal information directly from you—in person, by telephone, text or email and/or via our website.

However, we may on rare occasions also collect information from publicly accessible sources, e.g. Companies House or HM Land Registry. We may also collect information from other publicly accessible sources such as:

• Directly from a third party, e.g.
  • sanctions screening providers,
  • credit reference agencies,
  • customer due diligence providers,
• From cookies on our website—for more information on our use of cookies, please see ‘Cookies’ section below

How long will your personal data be kept?

Homesure Property holds different categories of personal data for different periods of time. Wherever possible, we will endeavour to minimise the amount of personal data that we hold.

If ‘consent’ is the basis for our lawful processing of your data, we will retain your data so long as both the purpose for which it was collected and your consent, are still valid. We review the status of your consent every twelve (12) months and treat non-response to our requests for renewal of consent as if they were your request to withdraw consent.

Occasionally, we might identify a legitimate interest in retaining some of your personal data that has been obtained by consent. If we do, we will inform you that we intend to retain it under these conditions and identify the interest specifically.

If we process your data on the basis of ‘legitimate interests’, we will retain your data for so long as the purpose for which it is processed remains active. We review the status of our legitimate interests every twelve (12) months and will update this notice whenever we determine that either a legitimate interest no longer exists or that a new one has been found.

All categories of personal data that are held by us because they are essential for the performance of a contract, will be held for a period of six years, as determined by reference to the Limitations Act 1980, for the purposes of exercising or defending legal claims.

Who we share your personal information with?

We routinely share personal information with:

• Third parties we use to help deliver our services to you, e.g. payment service providers, tenants’ vetting companies, electronic search providers, maintenance contractors, inventory companies etc.
• Other third parties we use to help us run our business, e.g. website suppliers, case management system providers etc.
• Third parties approved by you, e.g. social media sites you choose to link your account to or third-party payment providers
• Credit reference agencies
• Our banks
• Other companies within our group, to provide you with the same or closely related services
• We only allow our service providers to handle your personal information if we are satisfied, they take appropriate measures to protect your personal information. We also impose contractual obligations on service providers (where possible) to ensure they can only use your personal information to provide services to us and to you
• We may disclose and exchange information with law enforcement agencies and regulatory bodies to comply with our legal and regulatory obligations
• We may also need to share some personal information with other parties, such as potential buyers of some or all of our business or during a re-structuring. The recipient of the information will be bound by confidentiality obligations

Security

Homesure ensures that any personal information collected is safely secured. Suitable procedures and policies are in place to prevent unauthorised access to our website including a security certificate for our website and individual usernames/passwords for those who update this website.

Cookies

We will record the IP address of visitors but these cannot be tracked back to an individual. This monitoring is achieved by small data files called cookies. We use them to understand site visitor behaviour so that we can make our site more efficient and offer a better user experience.

If you would prefer not to receive cookies from any website you can adjust your PC settings to refuse them, or to alert you that they are there. Such adjustments may affect your experience of our website.

These cookies are used to collect information about how visitors use our site. Homesure use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.

You can choose to visit this website anonymously. Your visit, the duration of your visit and your site journey will be tracked and reported purely as a statistic. For more information on how Google processes your data, see their privacy policy.

Googel Ads remarketing

From time to time, this website may use the Google Ads remarketing service to advertise on third party websites (including Google) to previous visitors to our site.

It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network.

Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.

Links to other websites

This website may contain links to other websites that might be of interest. Homesure do not take any responsibility for the content or security on these third-party websites, therefore Homesure can also take no responsibility for your security or the protection of your privacy on these other websites.

You should always be careful when accessing new websites and read the relevant privacy policies before you consider submitting any personal information.

Third-party data processors

Homesure have chosen each of these third parties based on the service they provide us, as well as their proven capability of complying with current data regulations.

Data processing and some content editing may be undertaken, from time to time, by Kootoo Digital Ltd, and as such they have access to our site and any of the information that is on it. You can learn about how they process our data by getting in touch with them directly.

Our website is hosted by Microsoft Azure via Kootoo Digital Ltd, therefore any information that is processed by us is also processed by the servers at Microsoft. They exercise a wide range of security measures to ensure that their servers are protected from all types of intrusion and attack. For a detailed overview of their security and compliance procedures, you should contact Microsoft.

Who can you complain to?

You have the right to obtain information about the personal or company-related data that we process about you and may request their correction, deletion or restriction of processing. You also have the right of objection and the right to data portability (Which means you have the right to receive the data in a structured, common and machine-readable format).

If you believe that the processing of your personal or company-related data violates the EU General Data Protection Regulation, you have the right to lodge a complaint at the Information Commissioner’s Office (https://ico.org.uk/) or a supervisory authority of another EU Member State.

Our contact details

Lettings@homesureproperty.co.uk
0151 722 22 22
32 Allerton Road, Woolton Village, Liverpool, L25 7RG