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Landlord and tenant hub

Whether you're a landlord or a tenant, you'll find the most commonly requested information and resources right here.

What do you need help with?

My rent

Talk to us about changing your payment dates, making a payment, repaying your arrears, or anything else regarding monies.
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My tenancy

Talk to us about renewing your tenancy, ending & giving notice to leave the property, or anything else regarding your tenancy.
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My deposit

Talk to us about getting your deposit back after you’ve left the property, receiving the confirmation of protection of your deposit, or anything else regarding your deposit.
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Repairs and maintenance

Talk to us about a new repair you want to report, an existing repair we already know about, or anything else regarding repairs & maintenance at your property.
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My inspections

Talk to us about arranging a new inspection at your home, cancelling an existing inspection, or anything else to do with inspections.
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Anything else?

Not found what you were searching for? Talk to us about something else not mentioned here.
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Out of hours emergency information

Please note! By contacting these numbers, you are agreeing to the terms that you are undergoing a genuine emergency. See below for the classification of different repairs.

If you are unsure whether your issue is classed as an emergency, please call 0151 722 22 22 (option 3) – including out of hours – and leave a voicemail as instructed.

All emergencies must be reported either via phone to 0151 722 22 22 (option 3) or via email to as well as any third parties.

Any costs that you incur in dealing with an emergency will be passed to your landlord for their approval for reimbursement. Costs will not be reimbursed without proof of costs incurred. If you contact one of our numbers provided, for an issue that is later deemed not to be an emergency, you will be liable for their charges upon attendance.

Other useful emergency telephone numbers

  • GAS (Cadent) – 0800 111 999
  • WATER (United Utilities) – 0345 672 3723
  • ELECTRICITY (National Grid) – 105

What do you want to do?

User guides and help

Unsure how to do something? Check out our Resources page.
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Send a request to your landlord

Want to change something about your property or tenancy?
Submit a request

Report a repair

Something not working? Submit a repair request to your landlord.
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Landlord and tenant login

Landlord or tenant? Login into your PropertyFile account here.
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